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Experienced, results-driven, customer-centric Technical Writer, Network Engineer, and Network Engineer with over 15 years of experience in technical roles and expertise in Cisco networks, Linux environments, and AWS services, including Elemental video workflows. Quickly adapt to new environments and technologies. Skilled in researching and interpreting technical information to create concise and clear instructions, user manuals, and technical reports.

Extensive experience in troubleshooting and resolving complex technical issues, with history of providing timely and effective support to customers, identifying and resolving software and hardware issues, and implementing solutions to prevent future problems. Strong background in designing, implementing, and maintaining complex network infrastructure, with skills in configuring and managing network devices, such as routers, switches, firewalls, and load balancers. Experienced in developing and implementing network security policies and procedures to protect against cyber threats.