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Technical Writer

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Amazon Web Services OpenSearch

Aug 2022 - Apr 2023 Portland, Oregon, United States

Created and maintained documentation and provided support for diverse audience of developers, DevOps professionals, IT professionals, technical program managers, and scientists by delivering high-quality technical documentation. Collaborated with subject matter experts to understand technical details and product managers to understand customer needs. Ensured all documentation met established style and quality standards and continuously improved quality and usability of AWS documentation. Partnered with software developers to learn inner workings of AWS services to influence design and customer experience. Updated reference tables, API summaries, and sample code.

  • Created detailed documentation for new OpenSearch feature, Index Management in Dashboards, and published on website, driving page views upward by 300%.
  • Gained positive user feedback for experimental feature, Searchable Snapshots, by producing appealing documentation, causing product to advance to General Availability (GA).

Top Skills

  • Linux
  • Amazon Web Services (AWS)
  • Linux System Administration
  • Docker
  • Github
  • Communication